Udacity's mission is to power careers through tech education. We're an immersive online learning platform offering practitioner level education in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. We are backed by some of the best known investors - Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital to name a few. Udacity has the potential to transform the world at large scale by providing the life-long learners an opportunity to re-skill or upskill them in future bleeding edge skills and create a meaningful impact in professional and personal lives. We are similarly, helping the enterprises solve the talent shortage issue by being their partner of choice in transforming their workforce while they embark on digital transformation journey. If you are inspired to be part of something amazing.. read on!
Customer service don't care about you, don't reply and also the review system on the website is rigged for positive reviews. Stay clear it looks good on the outside and the first videos are nice but its a load of rubbish. Udacity is the world's fastest, most efficient way to master the skills tech companies want. 100% online, part-time & self-paced. LEARN MORE Industry leading programs built.
We're looking for candidates who are passionate about education and want to work directly with our students. As a Student Support Representative you'll often be students' first interaction with Udacity staff. Blueharvest 7 0 7 – disable ds_store creation and more. You'll become a Udacity expert to assist our students with any questions or problems they may have. From questions about which course to take to giving instructions on how to earn a certificate, you'll be playing a huge role in shaping the student experience. If you love working with people, have a positive attitude, and like solving problems, we're looking for you!
About the Student Support Team
We're a team that's centered around communications and operations. We make sure our students get the information and support they need to have an amazing experience with us. From answering emails to fixing bugs, our team does a plethora of functions to keep things running smoothly.
Responsibilities:
- Respond to student inquiries in a timely and efficient manner
- Resolve student concerns by determining the cause of the problem and working with others to offer a solution
- Make recommendations based on a student's interests and history
- Collect feedback and make recommendations for improvements and changes
- Be a strong advocate for Udacity students and the company vision
- Open to working in night shifts
What we value:
- At least 1-3 years of working in customer service
- Must have experience in communicating with customers on phone, email, and chat. (Experience with providing service via SMS is a plus)
- Excellent communication skills, both written and verbal
- Flexibility in using, or learning to use, different methods for tracking and conveying information, such as Zendesk, Google docs, online chat programs and email
- Empathetic, patient, and compassionate
Udacity is proud to be an Equal Employment Opportunity employer. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Audacity Forum for Questions or Problems
There is no technical support by email, telephone or social media. Most questions are answered in our Frequently Asked Questions (FAQ), documentation, and the additional Tips on the Audacity Wiki.
If you still need help, expert assistance is available on the Audacity Forum. Visually impaired users should ask for help on the audacity4blind mailing list.
To post a question on the Forum, please register, confirm your registration then log in. Choose the correct subforum (for example, 'Windows' in the Audacity 2.x Help Forum), click 'New Topic' top left, then submit your message. Help in a few other languages can be obtained from the Audacity International Forums or viewing the documentation via machine translation.
Always give plenty of information, notably your full (three-section) Audacity version number, when asking questions on Audacity Forum. You can find more help with joining and using Audacity Forum here.
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Suggestions, Bug Reports, Feature Requests and Pull Requests/Patches
Bug reports and technical queries are supported on the Audacity Forum. At time of writing, our support team are native English speaking only. Please tell us your experiences of the Audacity software, documentation or website. We particularly welcome the following:
- Reports of possible Audacity bugs
- Requests for new or enhanced features
- Offers to contribute to the Audacity project.
We are not interested in offers of new advertising or monetization schemes. https://nycunkima1976.mystrikingly.com/blog/get-pokemon-games-on-iphone. In particular, we do not and will not bundle other software with the Audacity installer.
Bug reports: Please check both the Release Notes for your specific version of Audacity 2.x and Reporting Bugsbefore making a report. We are not fixing bugs in the legacy 1.2 or 1.3 series – please upgrade to the latest version of Audacity instead.
Please include the following information. This is important.
- The exact three-section version number of Audacity (for example, 2.4.2) – you can check this at 'Help > About Audacity' (or on macOS 'Audacity > About Audacity')
- Your operating system (for example, Windows 10 version 1803, or macOS 10.15.6)
- Details of what you were trying to do, including what steps led to the problem occurring, and the text of any error messages.
- If possible, please include the 'Audacity.zip' file which you can generate for us at Help > Generate Support Data…. If there is a crash, Audacity will normally offer to generate this zip file before exiting.
Git Pull Requests and Patches: We welcome Git pull requests if you can offer us a fix for a known bug or a new or enhanced feature. Also see Submitting Patches on Audacity Wiki for an alternative way of offering code improvements.
Discussion Lists
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- Subscribe to our mailing lists to discuss Audacity with our community of users and developers.
- C++ developers: please join our developers' list to learn about the Audacity source code and contribute to making Audacity even better!
